Frequently asked questions

Billing and Payments

How do I receive my bill?

You can choose to receive your bill by post or email.

How can I pay my bill?

You can pay in person at our Cayman Brac office, by cheque through the mail (P.O. Box 95, Cayman Brac KY2-2101), or online to our Cayman National Bank account (by following these guidelines)

Online Payments Guide - Cayman National Bank

How do I set up automatic payments?

Contact us with your Mastercard details to set up automated monthly payments.

Do you have a payment query?

Call +1 (345) 948-2224 or email info@islandenergy.ky.

How do I register for the portal?

Then, sign up using:

  • Your new eBilling account number, which can be found at the top of your customer email / bill.
  • The phone number you registered with, including the area code e.g. 345 for Cayman

Service and Accounts

How do I start, stop, or transfer my service?

To Start Service: Complete the meter application form below and pay a meter deposit. 

Electricity Meter Application Form - Cayman Brac
Electricity Meter Application Form - Little Cayman

Contact us for more details at info@islandenergy.ky.


To Stop or Transfer Service: Contact our customer service team at +1 (345) 948-2224 or email info@islandenergy.ky.

 

How can I update my account information?

Contact our support team in Cayman Brac at +1 (345) 948-2624 or in Little Cayman at +1 (345) 948-0024. You can also reach us via email at info@islandenergy.ky.

Outages and Repairs

How do I report a power outage?

Contact our support team in Cayman Brac at +1 (345) 948-2624 or in Little Cayman at +1 (345) 948-0024, or email outages@islandenergy.ky.

How can I check the status of an outage?

Follow us on Facebook or Instagram for the latest updates.

What should I do if my power goes out?

Check our social media pages or contact the support team in Cayman Brac at +1 (345) 948-2624 or in Little Cayman at +1 (345) 948-0024.

Who do I contact for electrical repairs?

A certified electrician will be able to perform repairs at the customer’s expense.

Rates and Tariffs

What are the current rates and tariffs and how are they calculated?

Download our rate schedule for 2024

Are there different rate plans available?

There is a commercial rate and a residential rate. Customers who consume more than 8,000 kWh/month are eligible to apply for a commercial rate in Cayman Brac.

How can I switch to a different rate plan?

Businesses in Cayman Brac using more than 8,000 kWh/month can email info@islandenergy.ky as they may be eligible to apply for a commercial rate.

Customer Support

How do I contact customer service?

Contact our support team Monday - Thursday, 8:30 am - 4:30 pm and Friday 8:30am - 4:00pm. Call +1 (345) 948-2224 or email info@islandenergy.ky.

What are your customer service hours?

Monday - Thursday, 8:30 am - 4:30 pm and Friday 8:30am - 4:00pm.

How can I provide feedback about my service?

Contact our support team Monday - Thursday, 8:30 am - 4:30 pm and Friday 8:30am - 4:00pm. Call +1 (345) 948-2224 or email info@islandenergy.ky.

Emergencies

What should I do in case of an electrical emergency?

Call 911 for electrical emergencies.

How do I report a downed power line?

Call 911 to report a downed power line.

What is the emergency contact number?

In case of emergencies, call 911 or +1 (345) 948-2624.

Career Opportunities

What career opportunities are available at Island Energy?

All jobs are advertised on our careers portal at Careers at Active Capital Ltd (hrmdirect.com) or you can email your resume to info@islandenergy.ky.

Still need help?

We're here to assist you every step of the way. If you couldn't find the answers you were looking for or need further assistance, our dedicated support team is ready to help.

Contact phone: +1 (345) 948 2224
Emergencies: +1 (345) 948 2624
info@islandenergy.ky

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