What is the Island Energy Customer Portal?
The Customer Portal is a new online platform from Island Energy. It allows you to view your current bill, balance, usage, and account history - all in one convenient location.
How do I register for the portal?
To register, visit the Register a New User - Customer Web Portal and sign up using:
What information can I access in the portal?
Can I make payments through the portal?
Not at this time. While portal payments are not yet available, you can continue to pay your bill:
Where can I find my new account number?
Your new account number is included at the top of your email / bill from Island Energy. For example: 000000100871.
What if I don’t know my new account number or the phone number associated with the account?
Please contact our office at +1 (345) 948 2224 and a member of our team will be happy to assist you.
What are “Communication Preferences” in the Customer Portal?
You can view and update your preferred contact details, including your billing address, email address, and phone number. Keeping this information up to date ensures you receive important account notifications.
This can be found under the “Notification Options” section on the website
What is the Message Center?
The Message Center allows you to receive important updates such as billing reminders, service alerts, and account notifications. It offers a convenient way to manage your communication with us directly within the portal. You will still receive updates by email.
Who can I contact if I need help?
If you have questions or need assistance, please contact the Island Energy team:
Email: info@islandenergy.ky
Phone: +1 (345) 948 2224
